Delivery | Customised Balloons Singapore | Hello Joi

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Delivery Information

ORDER FULFILMENT

We will need 1 to 3 business days (excluding Thursdays, Weekends & Public Holiday) to process and pack your parcel. 

If your order consist of customised products, there will be additional production lead time on top of the timeframe given. Please refer to the individual customised listing for the estimated lead time.

ORDER CONFIRMATION

You will be receiving a confirmation email from us once we have processed the order. Do contact us if you have not received your order confirmation within 24 hours.

For customised products, the confirmation email will indicate that item is ready for collection and we will prepare it accordingly to your input shipping method. If you have indicated your shipping method as self-collection, you may proceed to collect the item from us at the timeslot that you have selected. 

Orders with customised product will only be delivered once production is completed.

If you need other purchases to be delivered first and the customised product to be delivered after production date, you will have to place separate orders.

MODE OF DELIVERY

For products EXCLUDING balloons

Delivery Option

Price

Timeframe

Self-Collection

Free

Next working day

9am – 8pm

Delivery

(Order 2-3 days in advance)

  $8.00

10am- 6.30pm

Choose within a 2-hour timeslot on the day of delivery

  Time Specific Delivery 

  $13.00



For products INCLUDING balloons

1. Orders have to be placed at least 3 working days or more in advance. Specific date and time delivery can be selected at the checkout page.

2. Any special requests cannot be fulfilled via REMARKS in delivery without getting a confirmation from our staff for special request. If your event date and timing cannot be fulfilled from available timeslots, do contact us via Whatsapp or email to contact@hellojoico.com to check with us on the availability. 

3. Self-collection is available for next day collection for items placed together in the cart with helium balloons

4. In case you want specific items to be shipped out to you first, you will have to place SEPARATE orders with correct delivery option. Do not combine all the items and helium balloons in one order and write in the REMARKS to be delivered with different delivery options. For example, if you want the decor items to be mailed to you first and for helium balloons to be delivered only on the actual event date, do place SEPARATE order.

Delivery Option

Area

Price

Timeframe

Self Collection

21 Woodlands Close, #09-22 Primz Bizhub, Singapore 737854

  Free

Next working day

9am – 8pm

Standard Delivery

(Order 2-3 days in advance)

Woodlands, Sembawang & Yishun


$15.00

10am- 8pm

Choose within a 2-hour timeslot on the day of delivery

Sentosa


  $30.00

10am- 8pm

Choose within a 2-hour timeslot on the day of delivery

All Other Postal Code


$25.00

10am- 8pm

Choose within a 2-hour timeslot on the day of delivery

Time Specific Delivery

(*Subject to availability)

Woodlands, Sembawang & Yishun                   

  $20.00

Delivered within +/- 30min of the time of your choosing

Sentosa

  $35.00

Delivered within +/- 30min of the time of your choosing

All Other Postal Code

  $30.00

Delivered within +/- 30min of the time of your choosing

Last Minute Order

(*Subject to availability)

All

Contact us for quote



HELIUM BALLOONS DELIVERY

1. Hello Joi aims to provide efficient delivery, please note that actual delivery time will vary from 30 MINUTES before or after your stated delivery time due to unforeseen weather condition and road traffic.

2. Kindly ensure there will be someone to receive the balloons/parcels at your stated delivery date/time as re-delivery is chargeable and subject to availability.

3. For deliveries to hotels and shopping malls, the balloons/parcels would have to be strictly collected from the main lobby or pick up point. If you wish for delivery directly to the room, please inform us and we would check against our availability. A surcharge of $8 would apply due to parking fees incurred.

4. It’s advisable to schedule for delivery 1 to 2 hours prior your actual event to ensure balloons are in perfect condition. Please refer to the table below for floating time of different types of balloons:

Type

Air Time

11inch - 12inch Latex Helium Balloons

approximately 6 to 8 hours*

18inch Latex Helium Balloons

approximately 12 hours*

30inch / 36inch Latex Helium Balloons

approximately 16 hours*

18inch - 40inch Foil Helium Balloons

approximately 24 hours or more*

24inch Crystal/Ultra Clear Bubble Balloons

approximately 4 days*

*subject to weather condition/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller

5. Last minute amendment (at least 2 days before delivery) of delivery date/time/location is chargeable at $5 and subject to availability.

6. Strictly no refund/exchange once the parcels/balloons are handed over in good condition upon delivery.

SELF-COLLECTION

1. Strictly no refund/exchange once the parcels/balloons are handed over in good condition upon Self-Collection. You may SELF-COLLECT the items at our office should there be any discrepancy/exchange required. 

2. Please quote your order number (e.g ME/YYYY/S001) during Self-Collection.

3. Do come at your selected timeslot, otherwise you may have to wait as we will first attend to customers who has turn up at their correct timeslot.

4. It is advisable to schedule for Self-Collection 1 to 2 hours prior your actual event to ensure balloons are in perfect condition. Please refer to the table below for floating time of different types of balloons:

Type

Air Time

11inch - 12inch Latex Helium Balloons

approximately 6 to 8 hours*

18inch Latex Helium Balloons

approximately 12 hours*

30inch / 36inch Latex Helium Balloons

approximately 16 hours*

18inch - 40inch Foil Helium Balloons

approximately 24 hours or more*

24inch Crystal/Ultra Clear Bubble Balloons

approximately 4 days*

*subject to weather condition/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller over time which are fairly common.