A non-refundable deposit of 60% of the package price and full payment of add-on(s) is required in order to confirm the order. All bookings should be confirmed with deposit paid at least 3 weeks prior to the event date, to allow time for planning and sourcing of the materials as well as desserts to be freshly made. Orders are only considered confirmed once invoice is sent and deposit is paid.
We reserve the right to cancel or reject any orders at any time.
LAST MINUTE BOOKINGS
In the event that you urgently require our services and your event is less than 3 weeks away, we are able to take in last-minute bookings should the requested slot still be available. However, please note that a late booking surcharge applies as follows:
– Any booking made less than 21 days prior to the event is subjected to a 10% surcharge of the total charges.
- Any booking made less than 14 days prior to the event is subjected to a 20% surcharge of the total charges.
- Any booking made less than 7 days prior to the event is subjected to a 40% surcharge of the total charges.
SET-UPS IN HOTEL
In the event that the hotel does not allow any set ups. MOMENTS EVENTS PTE, LTD. will not be held liable and no refunds will be given. Do check with the hotel management before placing an order with us.
CHANGING YOUR PARTY THEME
If you have already decided on a theme but wish to change it to another, we will only allow so if the deposit has NOT yet been made. Once the deposit is made, we will start working on the decorations and props, which means you will not be able to change the theme.
COPYING OTHER VENDORS' DESIGN
Please note that we do not do exact replicas of other vendors' set ups. If you like a set up done by that vendor, please approach them instead.
PUBLIC HOLIDAY SURCHARGE
Do note that a Public Holiday surcharge of SGD$80.00 applies for all bookings that fall on a Public Holiday, Christmas Eve, New Year's Eve, Christmas Day and New Year's Day.
EVENT VENUE SURCHARGE
An additional surcharge of $50 is applicable for setups in offshore areas (Sentosa and Jurong Island).
NO LIFT ACCESS SURCHARGE
For event venues without any lift-access, a $20 surcharge will be imposed for every level.
DAMAGE OR STOLEN EQUIPMENT
In the event that the equipment of the Dessert Table is damaged due to the guest misuse or stolen, the Client agrees to pay for all repair costs up to and including full replacement including shipping and handling of the apothecary jars and any of its decorations and accessories, if applicable. A cleaning fee of $10 is chargeable for stained cloths and $50 for tulle cover/fur cloths in the event that the stains are unremovable.
A refundable security deposit of THREE HUNDRED dollars (SGD$300.00) is required to be made on the day of the setup. MOMENTS EVENTS PTE. LTD. reserves the right to not setup in the case that the security deposit is not paid up front. The security deposit shall be returned upon termination of the setup, subject to the option of MOMENTS EVENTS PTE. LTD. to apply it against any charges or damages incurred.
Payment to be made strictly by bank transfer or Paynow only.
For a full refund of your deposit, reservations must be cancelled at least 20 days prior to your event. Once we start working on the decorations and sourcing of props, no refund will be made should you decide to cancel the order.
The Client hereby assigns the MOMENTS EVENTS PTE. LTD. the irrevocable and unrestricted right to use and publish photographs of the Client or in which the Client may be included, for editorial, trade, advertising and any other purpose and in any manner and medium; to alter the same without restriction; and to copyright the same without restriction. The Client releases all claim to profits that may arise from use of images.
CLIENT AGREES TO ASSUME FULL RESPONSIBILITY FOR ANY AND ALL CLAIMS ARISING OUT OF THE USE OF THE DESSERT TABLE OR ITS ATTENDANTS. MOMENTS EVENTS AND ITS MEMBERS WILL NOT BE LIABLE FOR ANY DEATH, INJURY, ALLERGIC REACTION, LOSS OR DAMAGE DIRECTLY OR CONSEQUENTLY ARISING FROM THE CONSUMPTION OF THE DESSERTS AND USE/RENTAL OF THE DESSERT TABLE. CLIENT INDEMNIFY MOMENTS EVENTS AND ITS MEMBERS HARMLESS FROM ALL CLAIMS, ACTIONS, PROCEEDINGS, COSTS, DAMAGES AND LIABILITY INCLUDING ATTORNEY FEES AND COURT COST ARISING OUT IN CONNECTIONS WITH OR RESULTING FROM THE SERVICES OF MOMENTS EVENT.